FAQ
Overview
Common questions and troubleshooting for Divi Form Builder when using the Form module in Divi 5.
Start here (quick triage order)
- Form not submitting - Capture the exact failure message first.
- Form sends but shows error - Resolve sender email and field token mismatches.
- Not getting emails - Check WP Mail Logging first, then fix SMTP/delivery issues.
- Form does not create a new post - Confirm required field mapping, especially post title.
Top topics by use case
- Form not submitting — Add error message tokens and test with a clean layout
- Troubleshoot email templates — Fix HTML email layout issues
- Form does not create a new post — Add a required title field mapping
- Form sends but shows error — Add Field ID to the email field and sender
- Hide form after submission — Enable Ajax and hide-after-submit
- Not getting emails — Email delivery and SMTP troubleshooting
- Add a terms & conditions field — Checkbox and conditional content
What's Next
- Form module reference - Review module behavior and key settings.
- Form settings - Configure notices, redirects, and submission behavior.
- Field mapping - Map values correctly for posts, users, and email output.