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Troubleshooting Email Issues in Divi Form Builder

Introduction​

If you are not receiving emails from form submissions using Divi Form Builder, several factors could be causing the issue. This guide will walk you through the most common troubleshooting steps to help you identify and resolve the problem.

Ensure SMTP is Set Up Correctly​

Divi Form Builder does not have a built-in SMTP service. To ensure that emails are sent correctly, you must configure an SMTP plugin such as WP Mail SMTP on your WordPress site.

  1. Make sure that the SMTP plugin is correctly set up with valid credentials and that it is properly tested to ensure emails can be sent from your website.
  2. Use the test feature in the SMTP plugin to send a test email. If this fails, the issue is with the SMTP configuration, not Divi Form Builder.

Verify Email Notification and Confirmation Settings​

Sometimes, the issue might be with how the email notifications and confirmations are configured within the form itself.

  1. Ensure that the email address specified in the form’s email settings is correct.
  2. Verify that the sender email is correctly set up, and make sure it uses a domain-based email rather than a free email service.
  3. Ask the recipient to check their spam or junk folder, as emails might be mistakenly flagged as spam.
  4. For more information on email notification and confirmation click HERE and HERE.

Check for Conflicts with Other Plugins or Themes​

Sometimes, conflicts with other plugins or the active theme can cause issues with email delivery.

  1. Temporarily deactivate other plugins, especially those related to forms, email, or security, to see if the form starts working correctly.
  2. Switch to a default WordPress theme (e.g., Twenty Twenty-One) to determine if the issue is theme-related.

Test for Validation Errors​

If your form appears to send but still shows an error message, it might be related to validation issues or incorrect configuration.

  1. Ensure all required fields are correctly filled out during testing.
  2. Check if any custom validation rules are set and verify they are configured correctly.

Use Debugging Tools​

Sometimes, additional tools are needed to diagnose and fix the problem.

  1. Enable WordPress debug logging to capture any errors that occur during form submission.
  2. Review your server’s error logs to see if there are any issues related to email sending or form processing.

Try Alternative Email Methods​

If the above steps do not resolve the issue, consider using an alternative email-sending method.

  1. Consider integrating with a third-party email service like Mailgun or SendGrid, which may offer more reliable email delivery than standard PHP mail.
  2. Use Zapier to send form submission data to your email through a Zap.

Additional Tips​

By following these troubleshooting steps, you should be able to identify and resolve the most common issues that prevent form submission emails from being sent successfully with Divi Form Builder.

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