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Creating an Email Template

You can customize Notification and Confirmation emails with plain text or full HTML. Use Field ID placeholders so submitted values are inserted: %%field_id%% (e.g. %%message%%, %%phone%%). Set these in the Form module’s Content tab under the email (notification/confirmation) sections.

Plain text example​

Hello Admin,

You have received a new message.

Name: %%name%%
Email: %%email%%
Message: %%message%%

Thanks,
Your Website

HTML templates​

  1. Design the email (e.g. with Sendune Email Designer).
  2. Replace placeholders with %%field_id%% (match your form’s Field IDs).
  3. Copy the HTML and paste it into the Email Template field in the form’s Notification or Confirmation email settings in the Visual Builder.
note

Field IDs are case-sensitive and must match the form.

Where to apply templates​

  • Notification Email — Sent to admin or chosen recipients.
  • Confirmation Email — Sent to the submitter (form must include an email field).

Each can have its own template.

Form payment placeholders​

If Form payments are enabled, you can use:

  • %%de_fb_product_name%% — Product name from the Price setting.
  • %%de_fb_payment_amount%% — Payment amount paid.

Verify your template​

  1. Send a test submission with realistic sample data.
  2. Check subject, sender, and placeholder output in the received email.
  3. Test on desktop and mobile inboxes if using HTML templates.

Common pitfalls​

  • Broken layout in inboxes when unsupported HTML/CSS is used.
  • Raw placeholders appear when Field IDs do not match exactly.
  • Confirmation emails fail if the submitter email field is missing or invalid.

What's Next​

  • Configure Email notification options for recipients and sender behavior.
  • Review Form payments placeholders when payment values must appear in emails.
  • Continue with Redirects to align post-submit user flow.