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Version: Divi 5

Creating an Email Template (Divi 5)

You can customize Notification and Confirmation emails with plain text or full HTML. Use Field ID placeholders so submitted values are inserted: %%field_id%% (e.g. %%message%%, %%phone%%). In Divi 5, set these in the Form module’s Content tab under the email (notification/confirmation) sections.

Plain text example​

Hello Admin,

You have received a new message.

Name: %%name%%
Email: %%email%%
Message: %%message%%

Thanks,
Your Website

HTML templates​

  1. Design the email (e.g. with Sendune Email Designer).
  2. Replace placeholders with %%field_id%% (match your form’s Field IDs).
  3. Copy the HTML and paste it into the Email Template field in the form’s Notification or Confirmation email settings in the Divi 5 Visual Builder.
note

Field IDs are case-sensitive and must match the form.

Where to apply templates​

  • Notification Email — Sent to admin or chosen recipients.
  • Confirmation Email — Sent to the submitter (form must include an email field).

Each can have its own template.

Form payment placeholders​

If Form payments are enabled, you can use:

  • %%de_fb_product_name%% — Product name from the Price setting.
  • %%de_fb_payment_amount%% — Payment amount paid.

Verify your template​

  1. Send a test submission with realistic sample data.
  2. Check subject, sender, and placeholder output in the received email.
  3. Test on desktop and mobile inboxes if using HTML templates.

Common pitfalls​

  • Broken layout in inboxes when unsupported HTML/CSS is used.
  • Raw placeholders appear when Field IDs do not match exactly.
  • Confirmation emails fail if the submitter email field is missing or invalid.

What's Next​

  • Configure Email notification options for recipients and sender behavior.
  • Review Form payments placeholders when payment values must appear in emails.
  • Continue with Redirects to align post-submit user flow.