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Using Email Notification Settings in Divi Form Builder

The Email Notification settings in the Form module let you send notifications to the website admin or other recipients when a form is submitted. This guide applies to the Visual Builder.

warning

Divi Form Builder does not include a built-in SMTP feature. To ensure that emails are delivered, install and configure an SMTP plugin such as WP Mail SMTP.

Where to find it​

In the Visual Builder, select the Form module and open the Content tab. Look for the Email or Form Settings section to configure email notifications.

Prerequisites​

  • The form includes all fields referenced in your template (for example %%email%%, %%message%%).
  • Your site can send email reliably (SMTP plugin configured and tested).
  • Recipient addresses are valid and monitored.

Email notification options​

  1. Send to Email Address: Admin Email, Author of Current Post, ACF Field, or Custom.
  2. From Name: Site Title, Sender (from a form field), or Custom Name.
  3. From Email: Default, Sender (from a form field), or Custom.
  4. Reply-to: Use form field IDs for reply-to name and email.
  5. CC / BCC: Add additional recipient addresses.
  6. Email Subject: Subject line for the notification.
  7. Is Full HTML: Enable if the email body is full HTML.
  8. Email Template: Custom message body. Use %%field_id%% to insert field values (e.g. %%message%%, %%phone%%).

Verify it works​

  1. Save settings and submit a front-end test entry.
  2. Confirm notification email arrives at the expected recipient.
  3. Confirm placeholders are replaced with submitted values.
  4. Check spam/junk folders if no inbox delivery is seen.

Common issues​

  • Emails fail when SMTP is not configured or blocked by hosting.
  • Placeholders stay as raw text when Field IDs do not match exactly.
  • Reply-to does not work if mapped fields are empty or invalid.

What's Next​